Refund policy

Package Protection. 

 

We provide package protection and insurance to all of our customers who opt-in, along with their orders. 

 

Package protection means that our customer's packages are protected from being lost, damaged, or stolen in transit. All claims will be placed through emailing john@jileu.com. A representative will answer customer claims within 24-48 hours after filing.

 

Claim policies include:

 

o    Stolen: mark as delivered but customer did not receive. File must be claimed between 5-14 days from when it was marked delivered. Orders over $100 will require a police report.

 

o    Lost: stuck in transit; status of the order has not changed in 7 days. Files must be claimed between 7-30 days from last update.

 

o    Damaged: require photos for proof of damage; this includes spoilage.

 

 

 We will ask you if you received your goods within 3 hrs of delivery and refrigerated or froze your items promptly - it is important to collect your goods from UPS and repack from the journey.

 

 

To be eligible for a refund, your item must be in the same condition that you received it, unused, in its original packaging. You will also need to send us a photo of all unused products by email within the 48-hour time frame.

 

To Start a refund, you can contact us at john@jileu.com. If your refund is accepted, we will send you one of the following: Reward Points for the value of your purchase, A reshipment of goods, store credit, or a refund If the situation warrants.

 

You can always contact us for any return questions at john@jileu.com.

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.